Park rules for guests

General Safety

• •Guests should use the park safely and should not cause danger to others.
• •Guests should obey all health and safety notices displayed on the park and act on the reasonable instructions of park staff in matters of health and safety. It is your responsibility to ensure that all visitors to and occupiers of the lodge adhere to the Park Rules.
• •You are solely responsible for securing the Lodge during your holiday.
• •Parents/guardians are responsible for the supervision and safety of their children at all times in any area whilst on the park.
• •Children/young people must not be outside after dark without adult supervision.
• •Rhinog Park Limited and its employees are not responsible for any loss, damage or theft from any lodge or motor vehicle, nor for any injury, accident or mishap to any persons on the park.
• •Your accommodation may only be used by the people named on the Booking Form.
• •Guests may invite visitors on to the park during the day but must ensure that all visitors adhere to the park rules and that visitors leave the park by 10 p.m.
• •You must ensure that all occupants of your accommodation are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point.
• •You must not store fuels or combustible materials on the park.

Vehicles

• •To safeguard children and the elderly a speed limit of 5 mph is enforced on the park. Any person exceeding this limit or driving in a dangerous manner will be asked to remove the vehicle from the park. It is prohibited for anyone under the age of 16 to drive cars or to drive or ride motorcycles on the park, or for driving tuition to be given.
• •You must insure all vehicles you use on the park as for use on the public road.
• •No trailers, lorries, large vans, motor homes, tents or any other form of vehicle other than cars may be parked between lodges or caravans. Small boats on trailers may be parked on site by prior arrangement and for a fee. Cars may be parked to the side of lodges, but must not be parked in front of lodges. Sleeping in cars is strictly forbidden.
• •Motorcycles are strictly prohibited on the park except those operated by a bona fide guest or visitor where the motorcycle is used as a principle means of transport. Quad bikes, trials bikes and powered scooters are not permitted on the park.
• •We permit cars onto the park for the purposes of access to the accommodation only. Accordingly, save to the extent that you may need to do so because of a disability, you must not drive cars round the park for other purposes such as visiting other locations on the park.
• •Driving on the park is restricted to the park roads.
• •You must hold a full current driving licence to drive any vehicle on the park.
• •Charging Electric vehicles from the lodge is strictly forbidden, please use charging facility near office.
• •You must not park anywhere except in the permitted parking spaces.

Use of Park Facilities

• •The lodge may not be used for sleeping a number of persons greater than the number for which it was designed.
• •For insurance reasons barbecues are not allowed outside lodges and are only permitted in the designated barbecue area. If you make use of the area, please leave it clean and tidy.
• •The drying of clothes outside lodges is prohibited. Please use the rotary lines provided in the drying area near the laundry room. The airers provided in each lodge are for hanging clothes inside the lodge only.
• •To ensure quiet enjoyment of the park by lodge and caravan occupiers, ball games, etc., are only permitted within the open grass area adjacent to the children's play area and should not be played after 9 p.m.
• •It is illegal to smoke or use e-cigarettes inside enclosed public buildings (e.g. the laundry).
• •You must also refrain from smoking or using e-cigarettes in any of our holiday accommodation.
• •If you are found to be smoking in public buildings or our holiday accommodation, you may be charged a £50 cleaning fee. This would be a serious breach of your contract with us which may lead to you being required to leave the park.

Respect for others on the Park

• •NO firearms (including air guns and pistols), Chinese lanterns, fireworks or similar may be used on the park or in the surrounding area.
• •Music must not cause annoyance to other park residents at any time. Please keep noise to a minimum between the hours of 10 p.m. and 9 a.m., with absolute quiet between midnight and 7 a.m.
• •You must keep away from any vacant pitches.
• •You must not use a drone, powered model aircraft or any other powered flying object on the park.
• •You may not ride bicycles, scooters or similar so as to cause undue nuisance or undue noise.
• •Any person found damaging the property will be asked to leave immediately without compensation.
• •In the event of persistent or serious misconduct by you, a member of your family, your occupiers, visitors or guests, we will follow any relevant notice procedures in our agreement with you. We do not have to follow any formal procedure to eject other visitors.

Refuse

• •Everyone is legally obliged to abide by the Welsh waste and recycling laws. This means that all waste MUST be separated into food; paper and card; glass; metal, plastic and cartons; and finally general waste. There are labelled bins in your accommodation.
• •Guests must not deposit rubbish on any part of the park other than in the bins provided in the lodges and the bin area.
• •Guests should not allow any wipes, sanitary towels, nappies, or other materials which are likely to cause blockages or damage, to be put down the toilets or drains. Please use the bin provided in the bathroom of each lodge. Any visitor causing blockage or damage will be required to pay the full cost of rectification.

Dogs

At Rhinog Park we welcome well-behaved dogs, but must remind owners that the booking conditions clearly state that:

• •Dogs are allowed in permitted lodges (maximum of 2 per lodge) only if they are kept under control at all times. If your dog is noisy or unsocial you will be asked to leave the park.
• •Please do not leave your dog unsupervised at any time, on the park, in your lodge, or in the charge of young children.
• •If you see another pet or animal anywhere on the park which does not appear to be supervised by and under the control of a responsible adult, or whose behaviour gives a cause for concern, please tell us straight away.
• •You must keep any dog on a lead at all times on the park.
• •Please do not allow your dog to annoy your neighbours or foul areas around the Park. Should fouling occur it is the owner's responsibility to clean up after their pets.
• •Please ensure your dog has current vaccinations.
• •Unsociable or dangerous dogs are not permitted and the Park owners reserve the right to refuse certain breeds of dog.
• •Dogs are not permitted in the bedrooms or on the seating (sofas or chairs) of any lodge.
• •Owners must provide a suitable dog basket or bedding.
• •If you do not supervise and control any pet or animal, we are likely to ask you to remove it from the park straight away. Depending on the circumstances, you may not be allowed to bring it back, or may only be allowed to do so with our written permission, which we would not withhold once our reasonable concerns have been addressed. This is because we cannot allow the safety of others to be put at risk.
• •Nothing in these Park Rules prevents you or any member of your party from bringing an assistance dog to the park, or from using the dog exactly as at home, if this is required to support a disability and Assistance Dogs UK or any successor body has issued an Identification Book or other appropriate evidence.

Accommodation

• •In an emergency, we reserve the right to enter your accommodation at any time. We would always attempt to contact you prior to entering, but may need to enter without contact depending on circumstances.
• •You are responsible for the contents of the accommodation whilst it is let to you. If you leave the accommodation in a messy or untidy state, you will be charged for the extra cleaning at an hourly rate of £25. All damages or losses are chargeable and should be reported to the Park Reception before your departure or you will be sent an invoice. Only one key is supplied per holiday accommodation and there is a £25 charge for lost keys.
• •We reserve the right to make a reasonable charge to you for any damages, missing items or extra cleaning, including damage to other guests' property. We charge £2 per piece of crockery or glassware broken or damaged.
• •You are requested to bring your own waterproof mattress protectors if required as you will be liable for the replacement of any mattress which is soiled by you or your party.

Wi-fi

• •Wi-fi is available and is free of charge.
• •Our wi-fi is very restricted due to our rural location and is not for streaming. The service may not be the same as you are used to at home.

Photography

• •We regularly take photographs and videos for promotional purposes and we occasionally receive requests from third parties to film on the park. Should you not wish to appear in any material, please pay attention to the notices we put up when pictures are being taken.
• •Photography is prohibited in the children's play area.
• •Where others may reasonably expect privacy, you must obtain their agreement before taking a photograph in which they are identifiable.

End of Stay

• •We ask that guests kindly leave lodges as clean and tidy as they found them.
• •For any lost property, please contact the Park Reception as soon as possible as any lost property will be disposed of after one month.