Help
Frequently Asked Questions
Everything we are asked most often, in one place. If your question is not here, call the park on 01341 247652 and we will answer it.
Booking a holiday
Can I bring my dog on holiday?
We welcome dogs in some of our holiday accommodation. There is a small charge for bringing dogs with you, which will be advised at the time of booking. Registered assistance dogs are accepted free of charge, subject to suitable accommodation being available. A maximum of two dogs are permitted, and they must be kept on a lead at all times whilst on the park. We have a dog wash facility next door to the Laundry room and Refuse area.
On which days can I start my holiday?
Week breaks of seven nights usually start on a Saturday between March and the end of October. Between November and the end of January they usually start on a Friday. Short breaks are sometimes available, so please enquire via the park office.
What time can we check in and out?
Check in is from 3.00pm and check out by 10.00am.
What if we arrive after reception has closed?
If you expect to arrive at the park after reception has closed, please call the park in advance so that arrangements can be made for you to collect your keys. Please note that we cannot accept arrivals after 7.00pm.
Where can I find directions to the park?
Our contact page has a map, directions and the postcode for your sat nav.
What equipment is supplied in the holiday accommodation?
All of our holiday accommodation is fully equipped with kitchen equipment, crockery, glasses and cutlery, pots and pans, along with the essentials like a fridge freezer, a cooker and a microwave. In the lounge you will find a colour TV and DVD player.
Do you supply linen and towels?
Sheets, duvets and pillowcases are supplied in each type of holiday accommodation and we can supply extra linen for a small charge if necessary. We supply tea towels as well as both hand and bath towels.
Can I hire cots or highchairs?
Yes, these are available and arrangements to hire them should be made in advance. Please supply your own cot linen. Please note that cots may not fit into all of the bedrooms.
What do I need for the electricity meters in the Chalets?
Electricity in the caravans and lodges is included within the booking price. Electricity in Chalets 5 and 6 is provided by a slot meter which takes £1 and £2 coins, so do bring a supply with you. The Park Wardens also have coins in the Park Office.
Buying a holiday home
How do I choose my holiday home?
Unlike other parks, we try not to keep holiday homes on pitches waiting to be sold.
We welcome the opportunity to organise a personalised visit for you to Salop Leisure's amazing showground in Shrewsbury. There you can view and select your own brand new holiday home from the extensive range they keep on display, including models from all of the main manufacturers. We have worked very closely with Salop for many years, not just because of their enormous showground stock or the fact that they always provide our potential new owners with a high quality service. They also offer extremely competitive prices, and ongoing back up and support which we believe is second to none.
Additionally, we do already have various luxury lodges and caravans on the park, which we use for holiday letting. It may be possible, during your visit here, for you to view these units, provided we do not have guests using them at the time.
How long can I keep my holiday home on the park?
We offer a 40 year Licence Agreement on all new lodges and 20 years on all new caravans.
How long can I use my new holiday home each year?
The park is currently open from 1st March to 31st January each year, which gives new lodge and caravan owners eleven months to use their holiday homes.
Can I have visitors to stay at my holiday home?
Owners are welcome to have friends and family staying with them.
Can I sublet my holiday home?
No, we do not permit the subletting of holiday homes on the park.
Can I keep a dog in my holiday home?
Yes, a maximum of two dogs are permitted, and they must be kept on a lead at all times whilst on the park. We have a dog wash facility next door to the Laundry room and Refuse area.
Do you have pre-owned holiday homes for sale?
Occasionally, current owners may wish to sell their holiday home. Organising the sale is the current owner's responsibility, but we will usually display an advert in the office window and on social media such as Facebook. Please note that such opportunities may be on either the 11 month or the original 8 month usage sections of the park. Ownership in the 8 month section offers a cost saving against pitch and maintenance fees.
On the park
Is there a play area?
Yes, we have a children's play area with swings, and a climbing frame.
Can we have a barbecue on site?
Yes, but only in the designated area close to the play park. It may be used by guests and owners.
Are there laundry facilities on the park?
There is a laundry room with a coin operated washing machine and tumble dryer. We also provide outdoor washing lines.
Do you have charging facilities for electric cars?
Yes, there are two charging points in the car parking area opposite the Park Office. Please speak to our Park Wardens for details.
Can I bring my dog to the park?
Yes, we welcome dogs in some of our holiday accommodation and many of our holiday home owners have dogs with them when they visit the park. There is a small charge for bringing dogs with you on holiday, which will be advised at the time of booking. Registered assistance dogs are accepted free of charge, subject to suitable accommodation being available. A maximum of two dogs are permitted, and they must be kept on a lead at all times on the park. We have a dog wash facility next door to the Laundry room and Refuse area.
Still not sure?
Our park wardens would rather answer a question now than have you wonder about it. Call the park, or send us a note and we will come back to you.